The Best CRMs with Messengers in 2025: Top 9

Top 9 CRMs for Effective Online Customer Communication

Compare options and make a choice

№1

LP-CRM

LP-CRM is a Ukrainian CRM for product business, e-commerce and services. Integration with messengers for effective communication with customers. Automate sales and increase profits!

Platform advantages

  • All in one place. Manage sales, customers and communication from messengers.
  • Ukrainian support. We understand your business and are always ready to help.
  • More sales. Automation increases team efficiency and profit.
  • Easy integration. Connect messengers and other services in a few clicks.

Functionality

  • Integration with messengers
  • Sales automation
  • User-friendly interface
  • Ukrainian support
  • For e-commerce and services
LP-CRM
№2

Creatio (Sales)

Creatio (Sales) - a low-code CRM platform for sales and marketing automation. Integration with messengers, customer base management, and sales processes in a unified environment. Expand CRM capabilities without code!

Platform advantages

  • Communication everywhere. Communicate with customers in familiar channels, increase their loyalty.
  • Sales automation. Effective deal management, increased conversion and profit.
  • Creatio flexibility. Customization and adaptation to business needs, low code.
  • Process automation. Optimize business processes, increase team efficiency.

Functionality

  • Integration with messengers
  • Sales automation
  • Low-code customization
  • Customer base management
  • Analytics and reports
Creatio (Sales)
№3

SugarCRM

SugarCRM - a flexible open-source CRM system, ideal for B2B sales. Integrate with messengers and optimize communication with customers!

Platform advantages

  • Connection everywhere. Manage customers through familiar messengers, quickly and conveniently.
  • Sugar Personalization. Customize the system to the needs of your B2B business.
  • Open Source. Easy integration with other services, adaptation to changes.
  • Sales Growth. Optimize the sales funnel and attract more customers.

Functionality

  • Convenient integration with messengers
  • B2B solution from SugarCRM
  • Open architecture
  • Sales automation
  • Flexible settings
SugarCRM
№4

Nutshell

Nutshell is a simple CRM with email marketing built for B2B teams. Manage sales, automate email campaigns, and integrate with popular messengers for effective communication with clients. All in one tool!

Platform advantages

  • Convenient communication. All communication with customers in one place - from email to messengers.
  • Sales automation. Forget about the routine, focus on deals.
  • Effective marketing. Send email newsletters and track results.
  • Data analysis. Make informed decisions based on reports.

Functionality

  • Integration with messengers
  • B2B email marketing
  • Simple and convenient CRM
  • Sales automation
  • Support for teamwork
Nutshell
№5

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation for entrepreneurs. Get powerful tools to manage customers and automate marketing. Integrate Keap with messengers for effective communication and increased sales!

Platform advantages

  • Marketing automation. Attract more customers and increase sales automatically!
  • Convenient communication. All customer messages in one place - no missed request!
  • Time saving. Automate routine tasks and focus on business development!
  • Personalized experience. Create custom offers for each client!

Functionality

  • Single window for chats
  • Marketing automation
  • CRM for entrepreneurs
  • Simple customer management
  • Sales growth with Keap
Keap (ex-Infusionsoft)
№6

Apptivo

Apptivo - a suite of business applications with a CRM core, designed for small and medium-sized businesses. An integrated platform that simplifies customer and business process management. Optimize communication, including integration with messengers, for better service.

Platform advantages

  • Все в одному місці. Manage all business processes in a single Apptivo platform, saving time and resources.
  • More sales. Integration with messengers increases conversion and customer loyalty.
  • Convenient communication. Easily communicate with customers through their favorite messengers, improving their experience.
  • For small businesses. Apptivo is tailored for SMB needs, flexible and scalable.

Functionality

  • Integration with messengers
  • CRM for SMB
  • Suite of business applications
  • Sales automation
  • User-friendly interface
Apptivo
№7

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM system for sales automation. Deep integration with Microsoft 365, Copilot, and other Microsoft tools. Improve customer communication and close more deals! benefit1- Connect Everywhere

Platform advantages

  • Зв'язок усюди. Connect with customers instantly through convenient channels.
  • One Microsoft Platform. Integration with 365 and Copilot for super productivity.
  • Personalized Communication. Understand customer needs and improve service.
  • Sales Automation. Optimize the sales funnel and close more deals.

Functionality

  • Single Platform
  • Seamless Integration
  • Process Automation
  • Customer Support
  • Quick Start
Microsoft Dynamics 365 Sales
№8

Pipedrive

Pipedrive - CRM built for converting deals. Visualize your sales pipeline, automate routine tasks, and close more deals. Easy integration with messengers for quick communication with clients!

Platform advantages

  • Increased sales. More deals thanks to visual pipelines and messengers.
  • Improved communication. Communicate with clients conveniently directly from Pipedrive.
  • Routine automation. Free up time for sales, not for administrative tasks.
  • Convenient interaction. Integration with messengers for instant communication.

Functionality

  • Integration with messengers
  • Sales funnel visualization
  • Pipedrive: deals above all
  • Communication automation
  • Increased deal conversion
Pipedrive
№9

monday sales CRM

monday sales CRM - A CRM system based on monday.com, flexibly customizable to meet the needs of your sales department. Integration with messengers, process automation, and full control over deals. Simplify communication with customers and increase sales!

Platform advantages

  • Single workspace. All customer data in one place for better control.
  • Communication automation. Communicate with customers directly from the platform, saving time.
  • Convenient deal management. Track deal progress, don't miss any opportunities.
  • Improved collaboration. Unite team efforts to achieve greater results.

Functionality

  • Integration with messengers
  • Flexible monday.com platform
  • Sales automation
  • User-friendly interface
  • Team collaboration
monday sales CRM

CRM in comparison

# CRM system Purpose What it can do Free tier Base price from
1LP-CRMProduct business, e-commerce, servicesMessengers, automation, integrationFree version up to 50 orders per monthfrom $9/month
2Creatio (Sales)Small, medium, large businessesSales automation, low code, messenger integrationFree trial accessPrice on request
3SugarCRMB2B, sales, marketingOpen source, flexibility, integrationFree trialfrom $49/month per user
4NutshellB2B, sales, marketingCRM, email marketing, integrationsTest 14 daysfrom $16/month per user
5Keap (ex-Infusionsoft)Entrepreneurs, small businessCRM, Marketing automation, Messenger integrationTest (free)from $159/month
6ApptivoSMEs, startupsCRM, integration, automationFree testfrom $15/month per user (annual payment) or $20/month monthly
7Microsoft Dynamics 365 SalesSales, MarketingSales Automation, Integration, Copilot30-day Trialfrom $65/month per user
8PipedriveSales, marketing, startupsSales pipeline, automation, integrations14-day trialfrom $14.90/month per user
9monday sales CRMSales departments, businessesFlexibility, automation, integrationFree plan (up to 2 users)from $12/month per user (min. 3 seats)

Frequently Asked Questions

? What does messenger integration provide?

? What are the advantages of such integration?
Convenient correspondence management, automation of responses, and collection of customer data in one place

? What communication channels are supported?
Most often these are Viber, Telegram, WhatsApp, Facebook Messenger and other popular messengers

? What should be considered when choosing a platform?
Cost, feature set, ease of use, integration with other services

? Why is it important to choose the right platform? faq_answer1 - It allows you to communicate with customers directly, increasing response speed and satisfaction.
This affects the efficiency of the team, the quality of service and sales growth