Top 16 CRMs for E-commerce in Ukraine 2025

LP-CRM is a Ukrainian CRM for e-commerce, product business and services. Automate sales, manage customers and increase profits! Optimized for online stores and marketplaces.

Advantages for business

• Understandable interface. Intuitively clear system, easily adapts to the needs of your business.
• Sales automation. Forget about routine, focus on developing your business with LP-CRM.
• Reporting and analytics. Control key indicators, make informed decisions.
• Ukrainian support. Quick help from the LP-CRM team in Ukrainian.

Basic parameters

• Sales automation
• User-friendly interface
• Ukrainian language support
• Integration with marketplaces
• Analytics for business

OneBox OS - CRM/ERP platform for e-commerce: automate processes, telephony, warehouse and document management in a single system! Optimize the online store and increase sales.

Advantages for business

• Everything in one place. Manage sales, warehouse and documents in OneBox OS.
• Automation of routine. Free up team time by automating daily tasks.
• Sales growth. Optimize processes to increase profits.
• Easy scaling. Grow your business without limits thanks to the flexibility of OneBox OS.

Basic parameters

• Sales automation
• Customer management
• Integration with the store
• Process optimization
• Online product accounting

Pipedrive - CRM for e-commerce, designed to increase deal conversion. Visual pipelines make it easy to track progress and optimize every stage of the sale. Grow your online business with Pipedrive!

Advantages for business

• Understandable deals. Visualize sales so you don't miss anything. Pipedrive gives a clear picture of the sales funnel.
• Conversion is growing. It's easier to close deals with Pipedrive. Focus on the main thing - sales and profit.
• Automation of routine. Forget about repetitive actions! Automate emails, tasks and other processes.
• Easy implementation. Pipedrive integrates quickly with your tools. Start selling faster!

Basic parameters

• E-commerce CRM
• Clear interface
• Visualization of deals
• Sales automation
• Pipedrive integration

Microsoft Dynamics 365 Sales - CRM system from Microsoft that enhances the capabilities of e-commerce business. Deep integration with Microsoft 365 and Copilot provides sales automation, improves customer interaction, and increases profits. Optimize your e-commerce with Dynamics 365 Sales!

Advantages for business

• 360° customer overview. Complete customer information in one place for better service and sales.
• Integration with Microsoft 365. Easy work with Outlook, Teams, Excel for convenient communication and data analysis.
• Copilot for sales. AI assistant for personalizing interactions, automating routines, and increasing sales.
• Sales funnel optimization. Stage automation, sales forecasting to increase the profitability of your business.

Basic parameters

• Sales automation
• Analytics and reports
• Integration with 365
• Copilot for sales
• Customer management

Vtiger CRM - the only platform for Sales, Marketing and Help Desk to help you scale your e-commerce business. Automate sales, attract customers, and provide first-class support - all in one place!

Advantages for business

• Sales growth. Marketing and sales automation increases the profit of your online business.
• Improved service. Personalized customer support increases their loyalty.
• Data centralization. All customer information in one place for better understanding.
• Resource savings. Business process optimization reduces costs and increases efficiency.

Basic parameters

• Sales automation
• Integration with platforms
• Single Help Desk
• Marketing analytics
• Customer Support

Keap (formerly Infusionsoft) - CRM and marketing automation built for entrepreneurs. Streamline e-commerce business, attract customers and increase sales with Keap's powerful tools.

Advantages for business

• Sales growth. Automate marketing to attract more customers and increase profits.
• Personalization of communications. Communicate with customers individually, increasing loyalty and satisfaction.
• Sales funnel optimization. Track every stage, find bottlenecks and increase conversion.
• Saving time. Automating routine tasks frees up time for business development.

Basic parameters

• Sales automation
• Clear analytics
• Contact management
• E-mail marketing
• Integrations with platforms

Odoo CRM - part of the Odoo ERP platform, ideal for e-commerce. Manage sales, automate marketing, and improve customer service in one comprehensive solution.

Advantages for business

• All in one place. Odoo CRM is integrated with other applications, simplifying business management.
• Sales growth. Optimize the sales funnel and increase profits.
• Marketing automation. Personalize mailings and attract more customers.
• Full analytics. Track key metrics and make informed decisions.

Basic parameters

• Sales automation
• Holistic customer overview
• Integration with e-commerce
• Reporting and analytics
• Flexible setup

SalesDrive - CRM for e-commerce that automates your business. Integrations with marketplaces, delivery services, payment systems, and warehouse management. Manage orders, customers, and analytics in one place!

Advantages for business

• All in one place. Manage orders, customers, and warehouse in SalesDrive without switching between platforms.
• Integrations without limits. Connect marketplaces, delivery, and payment systems in a few clicks.
• Sales automation. Increase profits by automating routine tasks and personalizing communication.
• Analytics at the SalesDrive level. Make informed decisions based on sales and customer data.

Basic parameters

• Sales automation
• Integrations for e-commerce
• Online warehouse management
• Delivery management
• E-commerce analytics

KeyCRM is a Ukrainian CRM for e-commerce. Orders from all channels in one window, convenient communication with customers, warehouse accounting and powerful analytics. Automate your business with KeyCRM!

Advantages for business

• All in one place. Manage orders, customers and warehouse from a single KeyCRM platform.
• Increased sales. Optimize the sales funnel and improve customer service.
• Automation of routine. Forget about manual data entry and repetitive tasks.
• Ukrainian support. Get fast and high-quality support from the Ukrainian team.

Basic parameters

• All in one place
• Sales automation
• User-friendly interface
• Ukrainian-speaking support
• Integration with marketplaces

monday sales CRM - A CRM system that integrates with monday.com, ideal for e-commerce sales teams. Customize processes, automate routine tasks, and increase sales with flexible CRM.

Advantages for business

• Автоматизація продажів. Free up team time by automating routine tasks and processes.
• Clear analytics. Get clear reports and forecasts for better decisions.
• Easy integration. Connect your favorite tools and services seamlessly.
• Personalization. Customize the platform to meet the needs of your business.

Basic parameters

• Sales automation
• Integration with monday.com
• Convenient analytics
• Lead management
• Customer support

Flexible open-source CRM designed for B2B sales. Enhance your e-commerce capabilities, optimize sales processes, and increase customer loyalty. Ideal solution for integration and customization.

Advantages for business

• Open source. Personalization and integration without limits.
• B2B focus. Clear tools for complex sales.
• Marketing automation. Personalized campaigns, higher conversions.
• Sales analytics. Full control over the sales funnel.

Basic parameters

• E-commerce CRM
• B2B sales
• Open architecture
• Flexible system
• SugarCRM

Creatio (Sales) - a low-code CRM platform for e-commerce with powerful process automation. Manage sales, improve customer service, and increase profits through flexibility and speed of customization.

Advantages for business

• Sales automation. Optimize the sales funnel and increase profits.
• Customer personalization. Increase loyalty through an individual approach.
• Low-code - flexibility. Adapt the platform to the needs of your business.
• Integration with channels. Connect all communication channels in one place.

Basic parameters

• Sales automation
• User-friendly interface
• Low-code
• E-commerce support
• Sales analytics

Binotel SmartCRM - CRM for e-commerce by Binotel. 360° customer profile, sales analytics, tasks and full integration with telephony. Optimize communication with customers and increase the profit of your online business!

Advantages for business

• 360° customer profile. The entire history of interaction in one place for personalized service.
• Sales automation. Optimize your sales funnel and increase profits.
• Business analytics. Reports and dashboards for informed decision-making.
• Telephony integration. Effective communication and handling of customer calls.

Basic parameters

• 360° customer profile
• Sales automation
• Reporting and analytics
• Telephony integration
• E-commerce support

Close - CRM, created for sales teams actively working with calls and email newsletters. Automate the e-commerce sales funnel, improve customer communication, and increase profits!

Advantages for business

• Sales growth. Automate the funnel, close more deals and increase profits.
• Time saving. Optimize routine tasks and focus on customers.
• Improved communication. Centralized management of all contacts and interaction history.
• Increased loyalty. Personalized approach to customer retention.

Basic parameters

• E-commerce: Sales automation
• Reporting, data analysis
• Integrations with platforms
• Customer support 24/7
• Business scaling

Insightly - CRM with project management and powerful integrations designed for small and medium-sized businesses. Optimize the sales and marketing efforts of your e-commerce business with Insightly!

Advantages for business

• Зростання продажів. Insightly's marketing and sales automation increases the conversion and profit of your online business.
• Project Management. Organize all projects, tasks and communications in one place for greater productivity.
• Platform Integration. Insightly easily integrates with Shopify, Mailchimp, and other tools you already use.
• Resource Optimization. Insightly tools help you use your team's time and budget effectively.

Basic parameters

• CRM for e-commerce
• Projects + Integrations
• For small business
• User-friendly interface
• Sales automation

Apptivo is a CRM system for small and medium-sized businesses with a suite of applications for managing sales, marketing, projects, and more. Optimize your e-commerce business with powerful automation tools.

Advantages for business

• Sales growth. Streamline sales channels, increase conversion rates, improve customer experience.
• Marketing automation. Attract more customers with personalized campaigns.
• Order management. Track orders from placement to delivery, minimize delays.
• Business analytics. Gain valuable insights into customers, sales, marketing performance.

Basic parameters

• CRM for e-commerce
• Convenient integration
• Sales automation
• E-commerce analytics
• Apptivo for SMB