The Best CRM Alternatives to SMART in 2025: Top 14

Choose a modern CRM

№1

LP-CRM

LP-CRM - Ukrainian CRM for product business, e-commerce and services. SMART-analog that will help automate sales, improve customer service and increase profits.

Service advantages

Automation of sales. Optimize the sales funnel and increase profits.
User-friendly interface. An intuitive system for the entire team.
Real-time reporting. Control key business indicators always.
Ukrainian support. Get quick help from our experts.

Features

Automation of sales
User-friendly interface
Ukrainian language support
Integrations with marketplaces
Reporting and analytics

№2

Bitrix24

Bitrix24 - is a SMART CRM and workspace in one! Automate sales, communicate with customers through the contact center, and manage projects efficiently. All of this in Bitrix24!

Service advantages

Data centralization. All customer information in one place, easy access for the team.
Sales growth. Sales funnel automation, increased conversion and profit.
Improved communications. Integration with messengers and email for quick communication with customers.
Effective teamwork. Shared access to projects, tasks, and documents, increased productivity.

Features

Business automation
Channel integration
User-friendly interface
Task management
24/7 support

№3

KeyCRM

KeyCRM - Ukrainian CRM for business: unites orders from marketplaces, messengers, and stores. Manage communications, inventory, and analyze sales in one place. Excellent SMART CRM alternative!

Service advantages

All channels in one place. Gather orders from marketplaces, social networks, messengers into a single KeyCRM system for easy management
Automation of routine tasks. Automate order processing, SMS sending, status updates, and other repetitive tasks
Complete business analytics. Get detailed information about sales, customers, products, and advertising effectiveness for making informed decisions
Ukrainian support 24/7. Our team is always ready to help you in your native language. Fast response and problem solving

Features

Ukrainian CRM
All sales channels
Inventory management
Convenient analytics
Customer communications

№4

OneBox OS

OneBox OS - CRM/ERP system that combines processes, telephony, warehouse, and document management. Manage your business comprehensively in one solution! A great alternative to SMART CRM.

Service advantages

All-in-one. CRM, ERP, telephony and warehouse - all in one system for convenience.
Simple implementation. Easy integration and quick start with the OneBox OS platform.
Flexible settings. Customize the system to your needs and business processes without code.
24/7 support. Get fast and high-quality support from our specialists at any time.

Features

CRM/ERP in one window
Business automation
Flexible settings
Telephony integration
Process optimization

№5

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - a CRM with marketing automation designed for entrepreneurs. Streamline sales, automate routine tasks, and grow your business. A great alternative to traditional SMART CRMs.

Service advantages

Marketing automation. Attract customers 24/7, build loyalty automatically.
Communication personalization. Contact customers individually, increase conversions.
Time saving. Automate routine tasks, focus on business development.
Data centralization. All customer information in one place, quick access.

Features

CRM+marketing for business
Automation of routine
Sales growth made easy
Simple CRM interface
Support for entrepreneurs

№6

HubSpot CRM

HubSpot CRM - free CRM to grow your business. Marketing, sales and customer support in one platform. A great choice if you are looking for a powerful CRM, like SMART CRM, but with wider functionality. Free core with the possibility of scaling.

Service advantages

Free CRM. Start managing customers at no cost, getting basic functionality.
Single platform. Marketing, sales and support - all in one place for efficient work.
Business growth. Scale your business using powerful automation and analytics tools.
Simple integration. Easily connect other tools and services to expand capabilities.

Features

Free CRM platform
Integration with tools
Marketing automation
Sales analytics and reporting
24/7 customer support

№7

Nutshell

Nutshell is a CRM and email marketing in one, designed specifically for B2B teams. Simplify sales, automate mailings, and close more deals. Looking for a smart alternative to complex CRMs? Nutshell is your choice!

Service advantages

Intuitive interface. Easy to learn and quick to start, without the need for special knowledge.
Powerful email marketing. Engage customers with personalized mailings and automated campaigns.
Sales automation. Optimize the sales funnel and increase the number of successful deals.
Full CRM integration. All customer information in one place for better management.

Features

Easy to use
B2B solution
Sales automation
Integration with mail
Clear analytics

№8

Creatio (Sales)

Creatio (Sales) - low-code CRM platform for sales automation. Flexible business process customization, integration, and analytics. An alternative to SMART CRM for scaling your business.

Service advantages

Sales automation. Optimize the sales funnel, increase conversion, and speed up deal closing with Creatio (Sales).
Simple setup. Easily adapt the system to your business needs without involving programmers, thanks to low-code.
Clear analytics. Get clear reports and forecasts to make informed data-driven business decisions.
Integration. Easily integrate Creatio (Sales) with other systems to create a single information space.

Features

Easy adaptation
Process automation
User-friendly interface
Quick implementation
Data analysis

№9

monday sales CRM

monday sales CRM is a flexible CRM system based on monday.com, designed to optimize sales processes. Automate your sales funnel, track deals, and improve customer engagement. Try the next generation of SMART CRM!

Service advantages

Full Flexibility. Customize the CRM to fit your business needs, not the other way around.
Easy Integration. Easily integrate with other monday.com tools.
Data visualization. Convenient dashboards for quick decision-making.
Collaboration. Effective team communication in one place.

Features

Based on monday.com
Flexible customization
Sales automation
Reporting and analytics
Team collaboration

№10

Zoho CRM

Zoho CRM - cloud-based CRM system that automates sales, marketing, and customer support. An effective analogue for SMART CRM, helps to optimize business processes and increase profits.

Service advantages

Sales automation. Increase profits by automating the sales funnel from lead to deal.
Data centralization. Keep all customer information in one place for better interaction.
Clear analytics. Get real-time reports for informed decision-making.
Integration with tools. Connect your favorite apps for seamless operation, such as Zoho Suite.

Features

Business automation
User-friendly interface
Analytics and reports
Integration with services
Customer Support

№11

Binotel SmartCRM

Binotel SmartCRM - Binotel CRM: a complete customer overview (360° card), sales analytics, tasks, and easy integration with your PBX. Get the most out of your customers!

Service advantages

360° customer profile. The entire interaction history in one place, improves service and sales.
Sales automation. Save time on routine tasks, focus on deals.
Integration with PBX. Calls, recordings, statistics - all in CRM, for quality control.
Real-time analytics. Track metrics, make informed decisions, increase profits.

Features

Convenient CRM for business
360° customer profile
Sales automation
Call center analytics
Integration with Binotel PBX

№12

Capsule CRM

Capsule CRM - An intuitive CRM for small businesses. Manage contacts, deals, and projects in one place. An excellent choice if you are looking for a simple alternative to SMART CRM with a focus on ease of use.

Service advantages

Simple integration. Easily connects to your toolkit for a seamless data flow.
Intuitive interface. User-friendly design that makes working with CRM simple and efficient for the entire team.
Contact organization. Centralized storage of customer data for better communication and service.
Convenient deal management. Track sales progress to avoid losing opportunities and increase profits.

Features

Easy to use
Contacts and deals
Project management
Sales automation
Affordable price

№13

SugarCRM

SugarCRM - a flexible, open-source CRM designed for B2B sales. An excellent choice for those looking for a more adaptable and customizable alternative to traditional SMART CRM solutions.

Service advantages

Open source. Complete freedom to customize for the needs of your B2B business.
Flexibility. Adapt the system to unique sales processes.
Integration. Easily combine with other tools and data.
Scalability. Grow your CRM as your company grows.

Features

Open source CRM
B2B sales focus
Flexible adaptation
Scalability
Process automation

№14

Insightly

Insightly - CRM and project management in one. Ideal for small and medium-sized businesses (SMBs). Has extensive integration capabilities, making it a great choice for business process automation. Looking for SMART CRM? Insightly is one of the best options!

Service advantages

Simple project management. Everything in one place: CRM, projects, tasks. Monitor progress and deadlines effectively.
Full integration. Connect your favorite tools for seamless operation.
Clear analytics. Get valuable insights for informed decision-making.
Sales growth. Sales automation to increase profits and customer satisfaction.

Features

CRM for SMB
Integrations
Project management
Sales automation
Clear interface

Review and comparison of CRM

#	System	Scope	Top features	Free plan	Price from
1	LP-CRM	Product business, e-commerce, services	Sales automation, customer base, profit analysis	Free version up to 50 orders per month	from 9 $/month
2	Bitrix24	Businesses, teams, entrepreneurs	CRM, automation, communication	Free plan	from $61/month (5 users)
3	KeyCRM	eCommerce, small business	Automation, integration, analytics	14-day trial	from $19/month
4	OneBox OS	SMB, large business	Automation, integration, management	Some applications are free	from $1.99/month (for 1000 records)
5	Keap (ex-Infusionsoft)	Entrepreneurs, small business	CRM, automation, marketing	Test (free of charge)	from $159/month
6	HubSpot CRM	Small business, medium business	Free, scalability, integration	Free plan	from $20/month per user
7	Nutshell	B2B teams, sales	CRM, email marketing, automation	Test 14 days	from $16/month per user
8	Creatio (Sales)	Small, medium, enterprise	Sales automation, low-code, integration, analytics	Free trial access	price on demand
9	monday sales CRM	Sales, marketing, business	Automation, deals, customers	Free plan (up to 2 users)	from $12/month per user (min. 3 seats)
10	Zoho CRM	Small business, enterprises	Sales automation, marketing, customer support	Free plan (up to 3 users)	from $20/month per user
11	Binotel SmartCRM	Small, medium business	360° overview, analytics, integration	-	from 399 UAH/month per employee
12	Capsule CRM	Small businesses, entrepreneurs	Contacts, Deals, Projects	Free plan	from $18/user/month
13	SugarCRM	B2B, sales, marketing	Flexibility, customization, integration	Free test	from $49/month per user
14	Insightly	SMB, automation	CRM, projects, automation	Test 14 days	from $29/month per user

FAQ

? What is a CRM system and what is it for?

A CRM system helps manage customer relationships, improves sales and service. faq_answer2 - There are many options, with different functionalities and prices, the choice depends on the needs of the business

? What are the alternatives to a popular system?

? What are the CRM selection criteria?

Functionality, price, integration with other services, ease of use, customer support

? Are there free CRM systems?

Yes, there are free CRMs with limited functionality, suitable for small businesses

? Which system is best for my company?

There is no universal solution, you need to test different options and choose the one that best suits your business