The best Microsoft Dynamics 365 alternatives in 2025

Top 14 alternatives for business process optimization.

Find the optimal CRM solution

№1

LP-CRM

LP-CRM - Ukrainian CRM for product businesses, e-commerce, and service industries. Looking for an alternative to Microsoft Dynamics 365? LP-CRM offers convenient tools for sales management, customer management, and process automation.

Key advantages

  • Local support. Fast support in Ukrainian, tailored to the needs of the business.
  • Integration with services. Connection with Nova Poshta, Prom.ua, and other services.
  • Flexibility of settings. Customize the system to the unique processes of your business.
  • Cost optimization. Savings on implementation and maintenance of CRM.

Features

  • Affordable price
  • Easy integration
  • User-friendly interface
  • Ukrainian support
  • Automated reports
LP-CRM
№2

Creatio (Sales)

a powerful low-code CRM platform for sales and marketing automation. An alternative to Microsoft Dynamics 365 that offers flexible business process customization and rapid no-code development.

Key advantages

  • Automation. Streamline business processes without code, increasing efficiency.
  • Ease of setup. Easily adapt CRM to your company's needs, without programming.
  • Single platform. CRM, BPM and low-code in one solution for the entire company.
  • Quick adaptation. Respond instantly to market changes with platform flexibility.

Features

  • Flexible platform
  • Easy integration
  • Fast automation
  • Advanced features
  • User-friendly interface
Creatio (Sales)
№3

KeyCRM

KeyCRM - Ukrainian CRM, a comprehensive alternative to Microsoft Dynamics 365. It combines orders from all channels, communications, warehouse management, and analytics in one system. Optimize your business processes with KeyCRM!

Key advantages

  • All in one place. Manage orders, warehouse, clients, and analytics from a single system
  • User-friendly interface. An intuitive platform that doesn't require lengthy training
  • Ukrainian support. A team of experts is always ready to help you in your native language
  • Cost optimization. Effective resource management for profit growth

Features

  • Ukrainian CRM
  • Dynamics 365 analogue
  • All sales channels
  • Warehouse management
  • Detailed analytics
KeyCRM
№4

SuiteCRM

Looking for a Microsoft Dynamics 365 alternative? SuiteCRM is a powerful open-source CRM! Flexible customization to fit your needs, sales management, marketing, and customer support. All this without being tied to proprietary solutions.

Key advantages

  • Open Source. Full control over the system, without vendor dependence.
  • Flexible Adaptation. Customize the CRM to your business needs, not the other way around.
  • Cost Savings. No licensing fees, only support and hosting costs.
  • Large Community. Support, developers, and ready-made solutions to expand functionality.

Features

  • Open Source
  • Flexible Adaptation
  • Budget-Friendly Solution
  • Software Integration
  • Data Security
SuiteCRM
№5

Nutshell

Nutshell: CRM + email marketing for B2B. Looking for a simple alternative to Microsoft Dynamics 365? Nutshell helps your team sell more by spending less time on routine. Automation, integration, ease of use!

Key advantages

  • Зрозумілий інтерфейс. Easy to learn, allowing teams to quickly adapt and work effectively from day one.
  • Effective email marketing. Attract more leads and automate customer communication with built-in tools.
  • Integration with other services. Nutshell easily integrates with your favorite tools, simplifying your workflow.
  • Team collaboration. Improve team communication and productivity through collaborative tools and data visibility.

Features

  • Intuitive interface
  • Easy start
  • Lower price
  • B2B focus
  • Sales automation
Nutshell
№6

Vtiger CRM

Vtiger CRM: a powerful alternative to Microsoft Dynamics 365. A single platform for sales, marketing, and customer support. Automate business processes and increase your team's efficiency!

Key advantages

  • Clear price. Transparent rates with no hidden fees, budget savings.
  • All in one place. Sales, Marketing and Help Desk on one platform.
  • Easy integration. Quick connection to your existing tools.
  • 24/7 support. Expert help is always nearby, problem solving.

Features

  • Sales + Marketing integration
  • Convenient Help Desk module
  • Dynamics 365 alternative
  • CRM for small business
  • Sales automation
Vtiger CRM
№7

NetHunt CRM

NetHunt CRM - CRM in Gmail that offers all the necessary tools for sales management: leads, funnels, automation. Looking for a Microsoft Dynamics 365 alternative? NetHunt CRM integrates directly with your Gmail!

Key advantages

  • Integration with Gmail. Your entire CRM directly in the familiar Gmail interface. Manage leads, tasks, deals without leaving your email.
  • Sales funnels. Track customers at every stage of the deal. Analyze bottlenecks and improve conversion rates.
  • Automation of routine tasks. Automate emails, tasks, and reminders. Focus on what matters most - sales.
  • Simple implementation. Quick start without complex integration. Work efficiently from day one.

Features

  • Dynamics 365 alternative
  • CRM in Gmail
  • Integration with Google
  • Lead management in email
  • Sales automation
NetHunt CRM
№8

SugarCRM

Looking for a Microsoft Dynamics 365 alternative? SugarCRM is a flexible, open-source CRM platform perfect for B2B sales. Customize the system to your needs and maximize your sales!

Key advantages

  • Open Source. Personalize the CRM to your business needs, integrate with any system.
  • Flexible Customization. Adapt the system to the specifics of your B2B sales, don't be limited by standard solutions.
  • Full Integration. Combine data from various sources for a holistic view of the customer.
  • B2B Optimization. Specialized tools for managing complex sales cycles and long-term relationships.

Features

  • Open Source
  • Flexible Customization
  • B2B Focus
  • Integrations
  • Affordable Price
SugarCRM
№9

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - CRM and marketing automation designed specifically for entrepreneurs. Looking for a Microsoft Dynamics 365 alternative? Keap offers an intuitive interface and powerful tools to grow your business.

Key advantages

  • Sales growth. Automate your sales funnel, attract more customers.
  • Time saving. Automate routine tasks, more time for business development.
  • Personalized marketing. Segment your audience, send targeted messages.
  • Ease of use. Intuitive interface, fast team training.

Features

  • Sales automation
  • CRM for business
  • Email marketing
  • Customer base growth
  • Personalized campaigns
Keap (ex-Infusionsoft)
№10

SalesDrive

SalesDrive - CRM for online stores looking for an alternative to Microsoft Dynamics 365. Automate sales, integrate with marketplaces, delivery, payment systems and warehouse. Grow with SalesDrive!

Key advantages

  • Sales automation. Optimize your sales funnel, increase profits and customer satisfaction.
  • Out-of-the-box integrations. Easily connect marketplaces, delivery, payment systems, and warehouse.
  • Manage everything in one place. Control orders, customers, and inventory from a single SalesDrive CRM.
  • Clear analytics. Get clear reports on sales, profit, and marketing performance.

Features

  • Integrations for e-commerce
  • Convenient CRM for online trading
  • Sales automation from marketplaces
  • Warehouse and delivery management
  • Sales and customer analytics
SalesDrive
№11

Pipedrive

Pipedrive - CRM designed to increase deal conversion. Visualize your sales pipeline, automate routine tasks, and close more deals. A great alternative for those looking for a user-friendly CRM instead of Microsoft Dynamics 365.

Key advantages

  • Visual sales pipeline. Clearly see the progress of deals, identify problem areas, and optimize your strategy.
  • Sales forecasting. Get accurate data-driven forecasts to plan resources and achieve goals.
  • Convenience and simplicity. Intuitive interface, easy to use even without special knowledge.
  • Increasing deal conversion. Focus on sales, automation of routine tasks and improvement of communication with customers.

Features

  • Clear navigation
  • Visual pipelines
  • Ease of integrations
  • Sales automation
  • Quick support
Pipedrive
№12

Bitrix24

Bitrix24 - a powerful CRM and workspace that combines sales, contact center, and project management into one solution. An excellent alternative to Microsoft Dynamics 365 for small and medium-sized businesses!

Key advantages

  • Price. Cost savings without sacrificing functionality, favorable rates.
  • Simplicity. Easy interface, quick staff training.
  • Comprehensiveness. All the tools for business in one place: CRM, tasks, chat.
  • Flexibility. Customization to your business needs, easy adaptation.

Features

  • More affordable price
  • Intuitive interface
  • Quick deployment
  • Ukrainian support
  • Wide functionality
Bitrix24
№13

Less Annoying CRM

Less Annoying CRM - a simple alternative to complex CRMs like Dynamics 365. Ideal for small businesses that need an intuitive tool to manage customers without unnecessary features and complexity.

Key advantages

  • Intuitive interface. Easy to learn, easy to use, even if you are not a techie.
  • Transparent pricing. No hidden fees, pay only for what you use.
  • Reliable support. Our team is always ready to help you with any question.
  • Optimized for small business. All functions are tailored to your needs, without unnecessary complexity.

Features

  • Easy to use
  • Intuitive interface
  • Affordable price
  • Fast implementation
  • Great support
Less Annoying CRM
№14

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM platform for effective sales management. Automates the funnel, provides in-depth analytics, and helps scale your business. Considering alternatives to Dynamics 365? Salesforce is a powerful choice!

Key advantages

  • Flexible adaptation. Customize the CRM to fit the needs of your business, without limitations.
  • Detailed analytics. Gain complete control over sales and forecast profits.
  • Powerful integration. Easily connect the CRM with other systems for efficient operation.
  • Mobile access. Manage sales from anywhere in the world, 24/7.

Features

  • Intuitive interface
  • Powerful reports
  • Sales automation
  • Flexible integration
  • Mobile access
Salesforce Sales Cloud

CRM comparison

# CRM Name Purpose Key functions Free plan Initial cost
1LP-CRMProduct business, e-commerce, servicesSales, customers, automationFree version for up to 50 orders per monthfrom $9/month
2Creatio (Sales)Sales, marketingSales automation, Low-code platform, Process customizationFree trial accessprice on request
3KeyCRMSmall business, e-commerceMultichannel, automation, analytics14-day trialfrom $19/month
4SuiteCRMSmall Business, Medium BusinessOpen Source, Flexibility, IntegrationOpen Source Software (Free)From $0/month (self-hosted)
5NutshellB2B, sales, marketingCRM, email marketing, automation14 day trialfrom $16/month per user
6Vtiger CRMSMBs, enterprisesAutomation, integration, supportTest 15 daysfrom $15/month per user
7NetHunt CRMSmall business, salesCRM in Gmail, Sales automation, Gmail integration14 day trialfrom $24/month per user
8SugarCRMB2B sales, enterprisesOpen source, flexibility, customizationFree TrialFrom $49/user/month
9Keap (ex-Infusionsoft)Entrepreneurs, small businessCRM, automation, marketingTrial (free of charge)from $159/month
10SalesDriveOnline stores, e-commerceSales automation, integrations, scaling14 day testfrom 349 UAH/month
11PipedriveSmall business, salesSales pipeline, automation, deals14 day testfrom $14.90/month per user
12Bitrix24Small, medium businessCRM, automation, communicationsFree planfrom $61/month (5 users)
13Less Annoying CRMSmall business, freelancersSimplicity, intuitiveness, affordability30 day test$19/month per user
14Salesforce Sales CloudEnterprises, salesAutomation, analytics, scaling30-day trialfrom $25/month per user

FAQ

? What is an alternative to Microsoft CRM?
There are many CRM systems: Salesforce, Zoho CRM, HubSpot CRM, etc. The choice depends on the needs of the business.

? What can replace the Microsoft management system?
There are a number of ERP systems: SAP, Oracle NetSuite, Odoo. It is worth evaluating their functionality.

? What solutions will replace sales functions?
Salesforce Sales Cloud, Pipedrive, and others offer similar functionality for the sales department.

? What can replace automation tools?
HubSpot, Marketo, and Pardot provide tools for marketing automation.

? Alternatives for service maintenance?
Zendesk and Freshdesk offer solutions for customer support.