The Best SMART CRM Alternatives 2025: Top 19

Excellent CRM systems for effective business, besides SMART.

Make a smart CRM choice

№1

LP-CRM

Looking for a SMART CRM alternative? LP-CRM is a Ukrainian CRM for product business, e-commerce and services. Optimize sales, automate processes and increase profits with LP-CRM!

Advantages for business

  • Understandable interface. Easy navigation and quick team training, intuitive functions.
  • Sales automation. Order management, sales funnel, reports - all in one place.
  • Ukrainian language support. Prompt assistance and advice in your native language for your comfort.
  • Flexibility of settings. Adapting the system to the needs of your business, without unnecessary functions.

Features

  • For E-commerce
  • Intuitive interface
  • Sales automation
  • Ukrainian language support
  • Convenient CRM
LP-CRM
№2

Capsule CRM

Capsule CRM is a lightweight CRM, a great alternative to SMART CRM. Manage contacts, deals, and projects without unnecessary complexity. Simplicity and efficiency for your business!

Advantages for business

  • Ease of use. Intuitive interface, quick training for the whole team.
  • Contact organization. All customer information in one place, easy search and filtering.
  • Deal management. Track deal progress, plan actions and increase sales.
  • Team collaboration. Share information and collaborate on projects in real time.

Features

  • Easy to use
  • Intuitive interface
  • Affordable price
  • Easy start
  • Great support
Capsule CRM
№3

Nutshell

Looking for a SMART CRM alternative? Nutshell is a simple CRM with integrated email marketing built for B2B teams. Automate sales, improve customer communication, and increase profits. Try Nutshell!

Advantages for business

  • Intuitive interface. Easy to learn and use, no lengthy training required.
  • Powerful email marketing. Engage more customers with targeted mailings and automation.
  • Full customer picture. The entire customer interaction history in one place for a better understanding of needs.
  • B2B-oriented. Features designed specifically for the needs of B2B sales and marketing.

Features

  • Intuitive interface
  • Easy to implement
  • B2B orientation
  • Email marketing
  • Sales automation
Nutshell
№4

Apptivo

Apptivo - a suite of business applications with CRM at its core, a great alternative to SMART CRM for small and medium businesses. Manage sales, projects, finances, and more in one place!

Advantages for business

  • Affordable price. Saving budget for SMB, no hidden fees.
  • Comprehensive solution. CRM + many business applications in one place.
  • Ease of use. Intuitive interface for quick implementation.
  • Flexibility of settings. Adaptation to the unique needs of your business.

Features

  • Affordable CRM for SMB
  • Alternative to SMART CRM
  • All apps in one place
  • Flexible Apptivo platform
  • Business growth with Apptivo
Apptivo
№5

CPAshka

Looking for a SMART CRM alternative? CPAshka is a CRM system created for dropshipping in Ukraine. It automates the accounting of dropshippers, simplifies order management and payments. Optimize your dropshipping business with CPAshka!

Advantages for business

  • Convenient accounting of dropshippers. Automatic calculation of each partner's profits, saving time and avoiding mistakes.
  • Easy integration with TTH. Track orders and send them directly from the system, no manual operations.
  • Payment automation. Simplify the process of payments to dropshippers, generate reports and pay in one click.
  • Understandable analytics. Get detailed reports on sales, dropshippers and profits in real time.

Features

  • Accounting for dropshippers is easy
  • Payment automation
  • Integration with TTH
  • Real-time reports
  • Ukrainian interface
CPAshka
№6

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM system for great business, integrated with Microsoft 365 and Copilot. Powerful sales tools, automation and analytics. SMART CRM alternative with wider functionality and scale.

Advantages for business

  • Full integration. Easily integrates with Office 365 and other Microsoft tools.
  • Copilot Artificial Intelligence. Improves sales by providing valuable insights and automation.
  • Scalability. Suitable for businesses of all sizes, from small to large.
  • Real-time analytics. Get instant reports and forecasts for better decisions.

Features

  • Integration with 365
  • Copilot for sales
  • Scalability of the solution
  • Business process automation
  • Advanced analytics
Microsoft Dynamics 365 Sales
№7

Insightly

Insightly - CRM for small and medium-sized businesses with project management and extensive integration capabilities. A great alternative to SMART CRM if you need powerful functionality at a reasonable price.

Advantages for business

  • Holistic customer overview. All customer, project, and communication information in one place for better service.
  • Easy project management. Plan, track, and execute projects on time, effortlessly.
  • Seamless integrations. Easily connect your favorite tools for seamless operation.
  • Business scaling. Grow your business with a CRM that grows with you.

Features

  • CRM for small businesses
  • Project management
  • Integrations and API
  • SMART CRM alternative
  • User-friendly interface
Insightly
№8

NetHunt CRM

NetHunt CRM is a CRM system that works directly in Gmail. Manage leads, sales funnels, and automate processes without leaving your email. Looking for a SMART CRM alternative? Try NetHunt for effective customer relationship management.

Advantages for business

  • Integration with Gmail. Manage sales, marketing, and support without leaving your familiar Gmail interface.
  • Full automation. Automate routine tasks, save time, and increase team productivity.
  • User-friendly interface. Intuitive design for easy work with clients and deals.
  • Powerful sales funnels. Visualize the customer journey, optimize the sales process, and increase profits.

Features

  • Simple integration with Gmail
  • Intuitive interface
  • Sales automation
  • Effective lead management
  • High-level customer support
NetHunt CRM
№9

Vtiger CRM

Vtiger CRM - a comprehensive platform for sales, marketing, and support. Looking for a SMART CRM alternative? Vtiger offers a wider range of tools for customer management and business process automation.

Advantages for business

  • Єдина платформа. Sales, marketing and support management in one place.
  • Clear analytics. Track key metrics to improve results.
  • Customization to fit your needs. Adapt the CRM to your unique business processes.
  • 24/7 support. Get quick help at any time of the day.

Features

  • More affordable price
  • Intuitive interface
  • Easier integration
  • Better support
  • Flexible settings
Vtiger CRM
№10

Bitrix24

Bitrix24 is a CRM and collaboration platform: sales, customer communications, project management - all in one place. Looking for a powerful SMART CRM alternative? Bitrix24 offers broader functionality and integration possibilities.

Advantages for business

  • All in one place. Manage sales, tasks, communications - all in one system, saving time and effort.
  • Effective collaboration. Unite teams, share information, work on projects together, improve interaction.
  • Sales automation. Accelerate deals, guide clients from lead to successful closing, increase profits.
  • Convenient contact center. Handle calls, chats, social networks from a single interface, increase customer loyalty.

Features

  • More than just a CRM
  • Efficient workspace
  • 24/7 sales automation
  • Integration and scaling
  • Remote work without borders
Bitrix24
№11

Streak CRM

Streak CRM - CRM system built right into Gmail. Create custom sales pipelines, manage contacts and deals without leaving your inbox. A great alternative to Smart CRM for those who want to work more efficiently in the familiar Gmail interface.

Advantages for business

  • Convenience in Gmail. Manage contacts and deals directly in your usual mail.
  • Pipeline settings. Create a unique sales process for your business.
  • Simple integration. Easily connects to other Google services.
  • Team collaboration. Collaborate effectively without leaving your mail.

Features

  • Simple interface
  • Affordable price
  • Mail integration
  • Sales automation
  • Convenient reporting
Streak CRM
№12

Binotel SmartCRM

Looking for an alternative to SMART CRM? Binotel SmartCRM is a CRM from Binotel with a 360° customer card, analytics, tasks and integration with PBX. Get full control over your business!

Advantages for business

  • Entire 360° card. The entire history of communication with the client in one place: calls, letters, chats, orders. Saving time and a personalized approach.
  • Powerful analytics. Track key indicators: sales efficiency, customer satisfaction, ROI. Make informed decisions.
  • Task automation. Automate routine tasks: reminders, appointment scheduling, sending emails. Free up time for important matters.
  • Integration with PBX. Calls in one click directly from CRM, automatic recording of conversations, call statistics. Improve service and sales.

Features

  • Convenient CRM for business
  • 360° customer profile
  • Analytics and reports
  • Integration with telephony
  • Task automation
Binotel SmartCRM
№13

Freshworks CRM (Freshsales)

Looking for a SMART CRM alternative? Freshworks CRM (Freshsales) is a sales CRM with built-in telephony, email and AI assistant. Automate routine tasks and focus on deals!

Advantages for business

  • Built-in telephony. Call customers directly from the CRM, record conversations, and track history.
  • Saving resources. Email marketing, chat and more - all in one system.
  • AI assistant. Automates routine tasks, offers helpful sales tips.
  • Complete customer picture. Gathers all customer information in a single profile.

Features

  • Intuitive interface
  • Easy integration
  • Sales automation
  • AI data analytics
  • 24/7 support
Freshworks CRM (Freshsales)
№14

Odoo CRM

Odoo CRM is part of the powerful Odoo ERP system. An alternative to SMART CRM with integrated tools for sales, marketing and service. A comprehensive solution for customer base management and business process automation.

Advantages for business

  • Full integration. All business processes in one system, without data gaps.
  • Scalability. CRM grows with your business, easily adapts.
  • Customization. Flexible customization to the needs of your company.
  • Reporting. Detailed reports for informed decision making.

Features

  • Integration with ERP
  • Open source
  • Flexible configuration
  • Sales management
  • Marketing automation
Odoo CRM
№15

SuiteCRM

SuiteCRM - a powerful open-source CRM that offers flexible customization options. A great alternative to SMART CRM, especially for those who need full control and system customization.

Advantages for business

  • Full freedom. Control your data and expand functionality without license restrictions.
  • Flexible customization. Adapt the system to the unique needs of your business, not vice versa.
  • Cost savings. Use a powerful CRM without paying for licenses, only for support.
  • Active community. Get support and share experiences with thousands of users around the world.

Features

  • Open source
  • Flexible CRM
  • Budget alternative
  • Full customization
  • Data control
SuiteCRM
№16

Salesforce Sales Cloud

Salesforce Sales Cloud - a powerful CRM for large teams. Build a sales funnel, analyze data, and manage customer relationships. Looking for an alternative? Consider simpler and more affordable CRMs.

Advantages for business

  • Зручний інтерфейс. Intuitive design for quick learning and work.
  • Flexible configuration. Customize the system to the needs of your business.
  • Budget cost. Optimize CRM costs without losing functionality.
  • Ukrainian support. Qualified assistance in your native language is always nearby.

Features

  • Easier implementation
  • More flexible prices
  • Local support
  • User-friendly interface
  • For small business
Salesforce Sales Cloud
№17

OneBox OS

OneBox OS - CRM/ERP platform for business automation: from processes to document management, including telephony and warehouse management. A powerful alternative to SMART CRM, uniting everything in one solution!

Advantages for business

  • All-in-one. CRM, ERP, telephony, warehouse - a single solution for your business.
  • Flexible customization. Customize the system to meet the unique needs of your company.
  • Routine automation. Forget about repetitive tasks, the system will do everything for you.
  • Clear analytics. Get clear reports for making informed decisions.

Features

  • OneBox OS: CRM+ERP in one
  • Alternative to SMART CRM
  • Process automation
  • All tools in the system
  • Flexible system customization
OneBox OS
№18

SugarCRM

SugarCRM: a powerful alternative to SMART CRM with an open architecture. An ideal choice for B2B, which requires flexibility and adaptation to unique business processes.

Advantages for business

  • Open source. Full freedom of customization to business needs, integration with other systems.
  • B2B focus. Tools for complex sales, deal management and relationship with partners.
  • Flexibility. Adaptation to changes, scaling, expansion of functionality without restrictions.
  • Data control. Secure data storage, compliance with regulations, full access control.

Features

  • Open source CRM
  • B2B sales, flexibility
  • SMART alternative
  • Customization to needs
  • Platform scalability
SugarCRM
№19

amoCRM

amoCRM - CRM that bets on messengers! Convenient chat funnels, chatbots, and omnichannel for customer communication. A great alternative to SMART CRM if messenger integration is needed.

Advantages for business

  • Omnichannel communications. Connect with customers in familiar messengers, all in one place.
  • Chat sales funnels. Automate the customer journey from first contact to deal.
  • Support bots. Answer frequently asked questions, relieving the sales team.
  • Flexibility of settings. Adapt the CRM to the unique needs of your business.

Features

  • More than just a CRM
  • Chat-centric CRM
  • Omnichannel for business
  • Communication automation
  • Powerful alternative to amoCRM
amoCRM

CRM: comparison

# CRM Business type Functionality Free version Price from
1LP-CRMProduct business, e-commerce, servicesAutomation, sales, profitFree version up to 50 orders per monthfrom $9/month
2Capsule CRMSmall business, startupsContacts, deals, projectsFree planfrom $18/month per user
3NutshellB2B teams, salesSales, marketing, automation14 day testfrom $16/month per user
4ApptivoSmall business, medium businessCRM, management, automationTest freefrom $15/month per user (annual payment) or $20/month monthly
5CPAshkaDropshippers, entrepreneursDropshipping, automation, paymentsFree for the first 100 leadsfrom $5/month
6Microsoft Dynamics 365 SalesBig business, EnterpriseSales automation, analytics, Microsoft integration30 days trialfrom $65/month per user
7InsightlySmall business, medium businessCRM, projects, integration14 day trialfrom $29/month per user
8NetHunt CRMSmall business, salesGmail integration, automation, sales funnels14-day trialfrom $24/month per user
9Vtiger CRMSMEs, enterprisesSales, marketing, support15 day trialfrom $15/month per user
10Bitrix24Small, medium businessCRM, automation, collaborationFree planfrom $61/month (5 users)
11Streak CRMSales, customers, GmailGmail integration, sales pipelines, contact managementFree planfrom $59/month per user
12Binotel SmartCRMSmall business, sales360° client, analytics, integration-from 399 UAH/month per employee
13Freshworks CRM (Freshsales)Small business, salesSales automation, AI assistant, built-in telephonyFree planfrom $9/month per user
14Odoo CRMSmall business, medium businessSales automation, ERP integration, customer managementOne App Free (CRM for free)from €24.90/month per user
15SuiteCRMBusiness, enterprises, developersCustomization, open source, integrationOpen Source (free)from $0/month (self-hosted)
16Salesforce Sales CloudLarge business, salesSales automation, data analysis, customer management30 day trialfrom $25/month per user
17OneBox OSSMBs, enterprisesCRM, ERP, AutomationSome applications are freefrom $1.99/month (per 1000 records)
18SugarCRMB2B, enterprises, developersAutomation, adaptation, integrationFree testfrom $49/month per user
19amoCRMSmall business, salesMessengers, chatbots, omnichannel14-day trialFrom $15/month per user

FAQ

? What other CRMs exist?
There are many other customer management systems, from free to premium with various features.

? What CRMs will be trending in 2025?
CRMs with AI, mobile solutions, and marketing integration are projected to be popular.

? Why are people looking for a replacement for SMART?
Users may be looking for more affordable, easier to use, or more functional solutions.

? What is the best CRM for small business?
The choice depends on needs, but simple and inexpensive CRMs are often recommended.

? Where can I find a list of CRMs for comparison?
There are many reviews and ratings online comparing the functionality of different CRMs.