Top 10 CRM for Call Centers 2025: Ranking in Ukraine

LP-CRM - Ukrainian CRM for product businesses, e-commerce, and service industries. Optimize call center operations, automate sales, and improve customer service with our user-friendly and functional system!

Advantages for business

• Sales growth. Automate order processing, analyze data, and increase profit.
• Communication optimization. Integration with all communication channels for high-quality customer service.
• User-friendly interface. Intuitive design, easy setup, and usage.
• Ukrainian support. Fast and competent support in your native language at any time.

Functionality

• Sales automation
• Integration with services
• User-friendly interface
• Reporting and analytics
• 24/7 support

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers, control orders and payouts. Optimize call center operations and increase profits with CPAshka!

Advantages for business

• Automated payouts. Accurate calculation of dropshipper rewards, no errors!
• Convenient accounting for dropshippers. All partner information in one place, easy control
• Communication optimization. Fast communication with dropshippers, increased loyalty
• Increased profits. More sales thanks to effective work with CPAshka

Functionality

• Sales automation
• User-friendly interface
• 24/7 support
• Online reporting
• Integration with Nova Poshta

Copper CRM is a CRM closely integrated with Google Workspace, especially Gmail. Automate customer work, keep track of communication history, and increase sales directly from your email. Ideal for call centers using Google Workspace.

Advantages for business

• Integration with Gmail. All communication with clients in one place, without switching.
• Automation of routine. Copper saves time on data entry and repetitive tasks.
• Reporting and analytics. Get insights into team productivity and efficiency.
• Personalized approach. Easily track the history of interactions with each client.

Functionality

• Sales automation
• Integration with mail
• User-friendly interface
• Customer accounting
• Call center analytics

Bitrix24: A CRM system that combines call center, sales, and project management features. Automate call processing, manage clients, and increase team efficiency in a unified workspace.

Advantages for business

• Increased sales. Bitrix24 helps increase conversion and revenue for your call center.
• Effective communication. Unify all communication channels in a single operator window.
• Automation of routine tasks. Optimize workflows and reduce the burden on staff.
• Improved service. Increase customer loyalty through fast and high-quality support.

Functionality

• Call automation
• IP telephony integration
• Reporting and analytics
• Customer request processing
• Customer base management

OneBox OS - CRM/ERP platform for call centers. Automate sales, telephony, warehouse and document management in a single system. Manage all processes effectively!

Advantages for business

• A single solution. Everything: CRM, ERP, telephony, warehouse - in OneBox OS!
• Efficiency. Automate routine and increase productivity.
• Quick start. Easy start with ready-made process templates.
• 24/7 support. Always ready to help resolve any issues.

Functionality

• CRM for call centers
• OneBox OS: All in one
• Process automation
• Integration with telephony
• Convenient document management

SuiteCRM - Open source CRM, ideal for call centers due to its customization flexibility. Optimize workflows, improve customer engagement and increase productivity. Free and scalable platform.

Advantages for business

• Open source. Full freedom of customization and integration without restrictions.
• Flexible adaptation. Easily adaptable to the needs of any business.
• Cost savings. No licensing fees, only implementation costs.
• Full data control. Your data in your infrastructure, no risks.

Functionality

• Customization to needs
• Integration with telephony
• Process automation
• Real-time reporting
• Open source SuiteCRM

Keap (formerly Infusionsoft) - CRM and marketing automation designed specifically for entrepreneurs. Helps you organize sales, automate marketing and scale your business. Suitable for call centers looking to effectively manage their customer base and optimize communications.

Advantages for business

• Automation of routine. Keap simplifies repetitive tasks, freeing up time for important matters.
• Sales growth. Personalized campaigns increase conversion and customer loyalty.
• Effective management. All customer information in one place for better service.
• Ease of use. Keap's intuitive interface requires no special skills.

Functionality

• Convenient CRM for the call center
• Automation of business processes
• Personalization of communication
• Keap: CRM + marketing
• Small business development

Vtiger CRM - a comprehensive platform for managing sales, marketing, and customer support. Optimize call center operations with Vtiger CRM automation, omnichannel, and analytics. Increase efficiency in handling requests and customer satisfaction.

Advantages for business

• Optimization of calls. Intelligent routing, auto-attendants, and analytics for efficient request processing.
• Sales growth. Marketing automation and lead management increase conversion and profit.
• 24/7 customer support. Integrated support service, knowledge base, and automation for quick responses.
• Centralized platform. Sales, marketing, and support management in one Vtiger system.

Functionality

• Optimization of calls
• Integration with Asterisk
• Process automation
• Reporting and analytics
• 24/7 customer support

Odoo CRM - is part of the comprehensive Odoo ERP system, ideal for call centers. Manage your customer base, sales and support in one place. Automate processes and increase the efficiency of the call center with Odoo CRM.

Advantages for business

• Integration with Odoo. A single space for business: sales, marketing, support.
• Call automation. Saving operators' time: quick dialing, accounting.
• Real-time reporting. Monitoring key indicators, optimizing work.
• Improved customer experience. Personalized approach, quick response.

Functionality

• Integration with Odoo ERP
• Call processing automation
• Reporting and call center analytics
• Centralized customer management
• Increased sales efficiency

Capsule CRM is an easy-to-use CRM for managing contacts, deals, and projects. Optimize your call center operations, keep everything under control, and improve customer interaction! User-friendly interface and flexible settings.

Advantages for business

• Easy-to-understand interface. Easy to learn, quick start for new operators.
• Data centralization. All customer information in one place for efficient work.
• Convenient deal management. Track deal progress and increase sales.
• Communication improvement. Data sharing for better teamwork.

Functionality

• User-friendly interface
• Process automation
• Integration support
• Reporting and analytics
• Customer management