Top 19 CRM for Online Stores in 2025

Best CRMs for E-commerce: Overview and Comparison of Solutions

Compare options and make a choice

№1

LP-CRM

LP-CRM - Ukrainian CRM for product business, e-commerce and service sector. Optimize sales, automate processes and increase the profit of your online store! All in one place.

Advantages for business

  • Sales growth. Automation of the sales funnel, personalization of communications and conversion analytics.
  • Cost optimization. Reducing manual work, efficient resource management and profitability control.
  • Ukrainian support. Prompt assistance from specialists, understanding of the specifics of the local market.
  • Integrations with platforms. Easy integration with Prom, Rozetka and other services for e-commerce LP-CRM.

Features

  • Sales automation
  • User-friendly interface
  • Integration with marketplaces
  • Support in Ukrainian
  • Reporting and analytics
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automation of accounting for dropshippers, orders and payments. Optimize your online store with CPAshka!

Advantages for business

  • Automation of dropshipping. CPAshka simplifies the management of orders, payments and communication with dropshippers.
  • Convenient accounting of dropshippers. Automatic calculation of payments, tracking of efficiency and debt control.
  • Saving time and money. Optimize processes, reduce manual work and increase your business profit.
  • Sales growth. CPAshka helps to scale the business, attract new dropshippers and increase sales volumes.

Features

  • Automation of dropshipping
  • Accounting for CPA partners
  • CRM for online store
  • User-friendly interface
  • Support in Ukraine
CPAshka
№3

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with integrated telephony, mail and AI assistant. The perfect solution for online stores looking to automate sales, improve customer communication and increase profits.

Advantages for business

  • Built-in telephony. Call customers directly from Freshsales, track conversations and improve service.
  • AI Assistant Freddy. Automates routine, predicts sales and provides valuable advice.
  • Single platform. Manage sales, marketing and support from one place.
  • Communication personalization. Send targeted email newsletters, increase customer loyalty.

Features

  • Sales automation
  • Telephony integration
  • AI for analytics
  • User-friendly interface
  • 24/7 customer support
Freshworks CRM (Freshsales)
№4

KeepinCRM

KeepinCRM - simple CRM for small and medium-sized businesses, ideal for online stores. Clients, tasks, deals, inventory management and finance - all in one place. Optimize your work and increase sales with KeepinCRM!

Advantages for business

  • Sales growth. Automate the sales funnel, increase the average check and the number of deals with KeepinCRM.
  • Business optimization. Manage clients, warehouse, finances in one place, analyze data.
  • Ukrainian support. Get fast and high-quality support from our Ukrainian-speaking team.
  • Integration with platforms. Easily connect KeepinCRM to Prom, Rozetka and other services.

Features

  • Easy start
  • Intuitive interface
  • Sales automation
  • Customer accounting
  • Financial control
KeepinCRM
№5

Copper

Copper - CRM built for Google Workspace. Deep integration with Gmail makes it an ideal choice for online stores that use Google services. Automate sales and customer communication without leaving your email.

Advantages for business

  • Gmail integration. Manage sales directly from your email without switching between tabs!
  • Sales automation. Optimize your sales funnel and increase profits.
  • Reports and analytics. Track key metrics and make informed decisions.
  • Google Convenience. A familiar interface that saves time on training and adaptation.

Features

  • Sales automation
  • Convenient integration
  • Funnel optimization
  • Customer support
  • Order analytics
Copper
№6

SuiteCRM

SuiteCRM - Open source CRM, ideal for online stores! Flexible customization to suit your needs, customer management, sales and marketing. Expand your business without limits.

Advantages for business

  • Відкритий код. Full freedom of customization and integration with other services, data control.
  • Free use. Saving money on licenses, paying only for support or development.
  • Sales automation. Optimize your sales funnel, increase customer loyalty, increase profits.
  • Centralized data. All information about customers and orders in one place, convenient analysis and reporting.

Features

  • CRM for e-commerce
  • SuiteCRM customization
  • Sales automation
  • Open-source solution
  • Convenient integration
SuiteCRM
№7

SugarCRM

SugarCRM - flexible open-source CRM, ideal for B2B sales. Optimize processes, manage customers and increase the profit of your online store with powerful SugarCRM tools.

Advantages for business

  • Personalization of interaction. Understand customer needs to increase loyalty.
  • Sales automation. Optimize the sales funnel and increase profits.
  • Open architecture. Easy integration with other systems.
  • Flexibility of settings. Adapt the system to the needs of your business.

Features

  • Sales automation
  • User-friendly interface
  • Integration with mail
  • Sales analytics
  • Customer support
SugarCRM
№8

Capsule CRM

Capsule CRM - a lightweight CRM perfect for online stores. Manage contacts, deals, and projects in one place. Simplify sales and improve customer relationships!

Advantages for business

  • Simple customer management. All customer information in one place. Easy access and data updates.
  • Increased sales. Track deals, analyze needs, and personalize offers.
  • Project organization. Track tasks, deadlines, and project progress. No detail will be lost.
  • Effective communication. Coordinate team actions, improve service, and build loyalty.

Features

  • Sales automation
  • Convenient customer management
  • Integration with mail
  • Simple interface
  • Tracking deals
Capsule CRM
№9

Streak CRM

Streak CRM - CRM built right into Gmail! Create custom sales funnels, track customers, and automate processes without leaving your inbox. Ideal for online stores that want to organize customer relations and increase sales.

Advantages for business

  • Gmail + CRM. All customer communication and data in one familiar interface.
  • Custom pipelines. Tailor your workflow to the unique needs of your business.
  • Sales automation. Streamline your sales funnel and increase profits.
  • Reporting and analytics. Track key metrics and improve your strategy.

Features

  • Clear sales analytics
  • Automation of routine tasks
  • Easy start
  • Integration with Gmail
  • Sales personalization
Streak CRM
№10

KeyCRM

KeyCRM - Ukrainian CRM for e-commerce: consolidate orders from all sales channels (website, marketplaces, social media) in one place. Manage customer communications, maintain inventory, and analyze business performance. Optimize your online store with KeyCRM!

Advantages for business

  • All channels in one window. Process orders from Rozetka, Prom, websites, and social networks centrally.
  • Convenient automation. Automate routine tasks to focus on business development.
  • Inventory management. Control product stock levels and avoid shortages.
  • Detailed analytics. Get reports on sales and advertising performance.

Features

  • All sales channels in one place
  • Convenient order processing
  • Communication automation
  • Detailed business analytics
  • Ukrainian language support
KeyCRM
№11

Insightly

Insightly - CRM with project management and integrations designed for small and medium-sized businesses. Streamline sales, manage projects, and improve customer relationships with Insightly.

Advantages for business

  • Sales optimization. Increase profits by tracking every step of the client. Insightly will help.
  • Simple customer management. All customer information in one place, saving time.
  • Marketing automation. Attract more customers with targeted campaigns.
  • Convenient project management. Plan and control project execution effortlessly.

Features

  • For e-commerce
  • Sales automation
  • Simple management
  • API integrations
  • Customer support
Insightly
№12

Binotel SmartCRM

Binotel SmartCRM - CRM for online stores from Binotel. Full 360° customer card, powerful analytics, convenient tasks and integration with PBX for effective work with customers and increased sales.

Advantages for business

  • 360° client profile. The entire communication history in one place for personalized service.
  • Sales automation. More deals thanks to reminders and integrations.
  • Performance analytics. Track key indicators and optimize business processes.
  • Integration with telephony. Manage calls and customers directly in the system.

Features

  • 360° client profile
  • Sales automation
  • Integration with telephony
  • E-commerce analytics
  • Convenient task management
Binotel SmartCRM
№13

Salesforce Sales Cloud

Salesforce Sales Cloud - CRM #1 to increase online store sales. Automate your sales funnel, analyze data, improve customer interaction, and scale your business. The leader in the CRM systems market.

Advantages for business

  • Sales growth. Optimize your sales funnel and increase your business profits.
  • Personalization. Create a unique experience for each customer, increasing their loyalty.
  • Automation of routine. Free up your time from repetitive tasks, focus on development.
  • Deep analytics. Get a clear picture of your business and make informed decisions.

Features

  • CRM: Sales automation
  • Convenient analytics
  • Integration with services
  • Funnel optimization
  • Customer Support
Salesforce Sales Cloud
№14

Zoho CRM

Zoho CRM - a powerful cloud CRM system for online stores. Automate sales, marketing and customer service. Optimize your sales funnel, increase customer loyalty and grow your business with Zoho CRM!

Advantages for business

  • Sales growth. Automate your funnel, increase conversion and profit of your business.
  • Personalized marketing. Contact customers individually, build strong relationships.
  • Improved service. Satisfied customers are loyal customers, fast support, problem solving.
  • Data analysis. Make informed decisions based on accurate statistics and Zoho CRM reports.

Features

  • Sales automation
  • User-friendly interface
  • Marketing tools
  • 24/7 customer support
  • Integration with Zoho apps
Zoho CRM
№15

monday sales CRM

monday sales CRM: Flexible CRM based on monday.com, adapted for online store sales teams. Manage customers, deals, and automate processes in a single platform. Optimize your sales funnel and increase profits!

Advantages for business

  • Understandable interface. Easily customize the system to suit your business needs.
  • Sales automation. Increase efficiency by automating routine tasks.
  • Convenient monday.com integration. Use all the features of monday.com for sales.
  • Improved communication. Team collaboration in a single environment.

Features

  • Sales automation
  • Integration with monday.com
  • User-friendly interface
  • 24/7 customer support
  • Reporting and analytics
monday sales CRM
№16

Odoo CRM

Odoo CRM - a powerful CRM system integrated into Odoo ERP. Optimize the sales, marketing, and customer support of your online store in a single system. Manage leads, deals, and automate routine tasks.

Advantages for business

  • Centralization of data. All customer information in one place, easy access and analysis.
  • Sales automation. Optimize the sales funnel, increase conversion and profit.
  • Integration with Odoo. Full business control thanks to a single platform with accounting.
  • Personalization of communication. Increase customer loyalty with an individual approach.

Features

  • Sales automation
  • User-friendly interface
  • Integration with Odoo
  • Analytics and reports
  • Customer support
Odoo CRM
№17

Vtiger CRM

Vtiger CRM - a unified platform for automating sales, marketing, and customer support. The perfect solution for an online store to manage all aspects of the business from one place and increase customer loyalty.

Advantages for business

  • Sales growth. Manage leads and deals more efficiently, increase profits.
  • Service improvement. Fast customer support, increased brand loyalty.
  • Marketing optimization. Automate campaigns and increase their effectiveness.
  • Data centralization. All customer information in one place with Vtiger CRM.

Features

  • Sales automation
  • Centralized customer data
  • Convenient customer support
  • Marketing in one place
  • Integration with existing services
Vtiger CRM
№18

Close

Close - CRM for online stores that want to increase sales. The emphasis on calls and email newsletters makes Close the ideal solution for active customer acquisition and sales support. Manage communication effectively!

Advantages for business

  • More sales. Automate customer communication and increase conversion.
  • Time saving. Free yourself from routine, focus on development.
  • Personalization. Create individual offers for each client.
  • Integration with Close. Easily connect Close calls and email newsletters.

Features

  • For online stores
  • Sales automation
  • Integration with platforms
  • Reporting and analytics
  • Customer management
Close
№19

OneBox OS

OneBox OS: CRM/ERP platform for online store. Automate processes, telephony, warehouse, document management in one system. Optimize work and increase sales with OneBox OS!

Advantages for business

  • Automation of sales. OneBox OS optimizes the sales funnel, from order to delivery, increasing profit.
  • All data in one place. Control orders, customers and inventory in a single OneBox OS system.
  • Integration with telephony. Convenient communication with customers directly from OneBox OS, call recording, call analytics.
  • Automation of document flow. Create invoices, waybills and other documents automatically, saving time.

Features

  • Automation of sales
  • Single control center
  • Telephony integration
  • Online warehouse accounting
  • Delivery management
OneBox OS

CRM comparison table

# Platform Purpose Main functions Free version Minimum price
1LP-CRMProduct business, e-commerce, servicesAutomation, clients, analyticsFree version for up to 50 orders per monthfrom $9/month
2CPAshkaDropshippers, online storesAccounting for dropshippers, automation of payments, order managementFree for the first 100 leadsfrom $5/month
3Freshworks CRM (Freshsales)Online stores, salesSales automation, integrated telephony, AI assistantFree planfrom $9/month per user
4KeepinCRMSmall business, online storesClients, deals, warehouseTest 7 daysfrom 290 UAH/user/month
5CopperOnline stores, Google WorkspaceGmail integration, sales automation, customer communication14 day trialfrom $29/month per user
6SuiteCRMSmall business, medium businessClients, sales, marketingOpen source software (free)from $0/month (self-hosted)
7SugarCRMB2B, e-commerce, salesOpen source, B2B, flexibilityFree trialfrom $49/month per user
8Capsule CRMOnline stores, small businessContacts, deals, projectsFree planfrom $18/month per user
9Streak CRMOnline stores, small businessGmail integration, sales funnels, process automationFree planfrom $59/month per user
10KeyCRMeCommerce, small/medium businessOrder consolidation, customer database, inventory management14-day trialfrom $19/month
11InsightlySMB, sales, marketingCRM, project management, integrations14-day testfrom $29/month per user
12Binotel SmartCRMOnline stores, eCommerce360° card, analytics, integration-from 399 UAH/month per employee
13Salesforce Sales CloudOnline stores, eCommerceSales automation, data analysis, customer interaction30 day testfrom $25/month per user
14Zoho CRMOnline stores, e-commerceSales automation, marketing, serviceFree plan (up to 3 users)from $20/month per user
15monday sales CRMOnline stores, sales teamsCustomers, deals, automationFree plan (up to 2 users)from $12/month per user (min. 3 seats)
16Odoo CRMSmall business, medium businessSales, automation, integrationOne App Free (CRM for free)from €24.90/month per user
17Vtiger CRMSmall business, eCommerceAutomation, customers, supportTest 15 daysfrom $15/month per user
18CloseOnline stores, salespeopleCalls, email newsletters, automationTest 14 daysfrom $49/month per user
19OneBox OSOnline stores, e-commerce, tradeCRM, ERP, automationPart of the applications are freefrom $1.99/month (per 1000 records)

Frequently Asked Questions

? What is this rating?
This compares customer management platforms relevant for 2025.

? What are the evaluation criteria?
Important factors: integration, analytics, automation, and price.

? Why specifically 19 platforms?
These are the top most popular and functional solutions.

? Are there free options?
Yes, some offer basic free plans.

? How to choose the optimal platform?
You need to consider the needs, budget, and scale of the business.